Patient Services Associate

General Nature of Work

This position requires direct patient communication, multi-tasking, and problem solving. Patient Services works closely with Physicians, Medical Assistants and other staff. The Patient Services position provides clinical and insurance knowledge to ensure that all patients receive high quality, efficient care. The Patient Services Associate exhibits initiative, excellent interaction with patients, supportive with co-workers and displays team cohesiveness.

JOB RESPONSIBILITIES

• Welcomes patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and exam room utilization by efficiently scheduling appointments.
• Keeps patient appointments on schedule by verifying patient insurance benefits and eligibility prior to the appointment; reminding patients of their appointment the day before; registering and checking in patients in a timely manner; preparing necessary documents for the visit; notifying provider of patients’ late arrival; rescheduling or moving late arriving patients when necessary.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining a clean and presentable front office and reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating patient demographics and insurance information in the electronic health records system.
• Maintains accurate financial records by updating patient financial information; recording and collecting patient charges; providing patients with receipts for payments.
• Encourages patient compliance with preventive care by reaching out to patients and reminding them when they are due for preventive exams and screenings.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information per HIPAA regulations.
• Understands and complies with OSHA and any other regulatory requirements.
• Assists in orientation of new personnel as directed.
• Quickly learns and effectively uses our electronic health records system
• Performs all other duties as trained and requested by provider and/or management.
• Additional duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

KNOWLEDGE

• Knowledge and understanding of payer medical policy guidelines while utilizing these guidelines to manage authorizations effectively
• Knowledge of Microsoft office including but not limited to Excel, Word, PowerPoint. 

SKILLS

• Demonstrates initiative to provide quality of services and improve efficiency
• Maintains positive working relations with co-workers
• Time management skills
• Detail oriented with above-average organizational skills
• Excellent customer service skills and communicates clearly/effectively

ABILITIES

• Ability to plan and prioritize to meet company deadlines
• Ability to maintain HIPPA compliance
• Ability to understand and interpret policies and regulations.
• Ability to prepare documents in response to complaints and inquiries
• Ability to examine documents for accuracy and completeness

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent required.
• Previous experience in a healthcare preferred
• Medical office front desk experience preferred

ADA Requirements: Individuals applying for the posted position must be able to perform the essential functions of the position with or without a reasonable accommodation.

Physical Requirements: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Work Environment: Essential functions are regularly performed without exposure to adverse environmental conditions.